Shipping Policy

🚚 SHIPPING POLICY

Thank you for shopping with Scents Depot. We are committed to providing fast, secure, and reliable shipping services to our customers throughout the United States.

Please read this Shipping Policy carefully before placing your order.

📦 Order Processing

All orders are processed within 1–3 business days after payment has been successfully verified.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

🇺🇸 Shipping Destinations

Currently, Scents Depot ships to addresses within the United States only.

At this time, we do not offer international shipping.

🚚 Estimated Delivery Times

After your order has been processed:

Standard Shipping

  • 3–7 Business Days

Expedited Shipping (If Available)

  • 1–3 Business Days

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

💲 Shipping Charges

Shipping costs are calculated automatically during checkout based on:

  • Shipping destination
  • Shipping method selected
  • Package weight
  • Package dimensions

From time to time, Scents Depot may offer free shipping promotions on qualifying orders. Any applicable terms will be displayed at checkout.

📍 Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Scents Depot is not responsible for delays or delivery failures resulting from:

  • Incorrect addresses
  • Missing apartment or suite numbers
  • Invalid ZIP codes
  • Undeliverable addresses provided by the customer

If a package is returned because of an incorrect address, additional shipping charges may apply for reshipment.

📦 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available in the carrier's system.

📭 Lost, Stolen & Delivered Packages

If your package appears lost during transit, please contact our customer support team. We will work with the shipping carrier to investigate the shipment.

Once a package has been marked as Delivered by the carrier, Scents Depot is not responsible for:

  • Lost packages after delivery
  • Stolen packages
  • Delivery to an incorrect address provided by the customer

We recommend shipping to a secure location where someone is available to receive the package.

📦 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping box
  • Photos of the packaging materials
  • A brief description of the issue

Our support team will review your request and work to provide an appropriate resolution.

🌿 Fragrance Shipping Notice

Perfumes may be classified as hazardous materials for transportation purposes due to their alcohol content.

As a result:

  • Some shipping methods may not be available.
  • Delivery times may vary depending on carrier regulations.
  • Certain orders may require an adult signature upon delivery.

❌ Order Changes & Cancellations

Orders may be modified or canceled only before they have been processed for shipment.

Once an order has been shipped, we cannot:

  • Cancel the order
  • Change the shipping address
  • Modify the items purchased

Please review your order carefully before completing checkout.

⚠️ Shipping Delays

Scents Depot is not responsible for delays caused by circumstances beyond our control, including:

  • Severe weather
  • Carrier delays
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • High shipping volumes
  • Government actions

We appreciate your patience should unexpected delays occur.

📜 Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time.

Changes become effective immediately upon publication on this page.

📬 Contact Us

If you have any questions regarding shipping or your order, please contact us:

Scents Depot

📧 Email: help.scentsdepot@outlook.com

📍 Address: 149 Vaughns Gap Rd, Nashville, TN 37205