FAQs

❓ Frequently Asked Questions (FAQs)

Welcome to the Scents Depot FAQ page. Below are answers to some of the most common questions about ordering, shipping, returns, and our products.

1. Where does Scents Depot ship?

Currently, Scents Depot ships within the United States only.

At this time, we do not offer international shipping.

2. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times are:

  • Standard Shipping: 3–7 Business Days
  • Expedited Shipping (if available): 1–3 Business Days

Delivery times may vary depending on your location and the shipping carrier.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to become active.

4. Can I cancel or change my order?

Yes, but only before your order has been processed for shipment.

Once an order has been shipped, it cannot be canceled or modified.

5. What payment methods do you accept?

We accept secure payments through trusted payment providers.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

Available options may vary during checkout.

6. What is your return policy?

We accept returns within 30 days of delivery for eligible items that are:

  • Unused
  • Unopened
  • In their original packaging
  • In resalable condition

Please review our Return & Refund Policy for complete details.

7. Can I return an opened perfume?

No.

For hygiene and safety reasons, opened or used fragrance products cannot be returned, unless they arrived damaged or you received the wrong item.

8. What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief explanation of the issue

We will review your request and provide an appropriate solution.

9. Are the products new?

Yes. All products sold by Scents Depot are shipped as new and are carefully inspected before dispatch to help ensure they arrive in excellent condition.

10. Is Scents Depot an authorized retailer of every fragrance brand?

Unless expressly stated otherwise, Scents Depot is not affiliated with, endorsed by, sponsored by, or an authorized retailer of any third-party fragrance brand.

Any brand names, logos, or trademarks displayed on our website belong to their respective owners and are used only to identify the products offered for sale.

11. Is my payment information secure?

Yes.

We use secure payment processing and industry-standard encryption to help protect your personal and payment information.

Scents Depot does not store your complete credit card details.

12. How can I contact customer support?

If you need assistance with your order or have any questions, we're happy to help.

Scents Depot

📧 Email: help.scentsdepot@outlook.com

📍 Address: 149 Vaughns Gap Rd, Nashville, TN 37205