Return & Refund Policy

🔄 RETURN & REFUND POLICY

Thank you for shopping with Scents Depot. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order with Scents Depot, you agree to the terms outlined in this policy.

📦 Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and unopened.
  • Be in its original manufacturer's packaging.
  • Have all seals, labels, and accessories intact.
  • Be in resalable condition.
  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used perfumes
  • Products with broken or removed seals
  • Gift cards
  • Clearance or final sale items
  • Items marked as non-returnable
  • Products damaged due to misuse or improper handling by the customer

🚚 Return Process

To request a return:

  1. Contact our customer support within 30 days of delivery.
  2. Include:
    • Your order number
    • Reason for the return
    • Photos (if the item is damaged or incorrect)
  3. If your request is approved, we will provide return instructions.

Items returned without prior authorization may not be accepted.

💳 Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, unless the return is due to our error or a defective item.

📦 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

After review, we may offer:

  • A replacement
  • A refund
  • Another appropriate resolution, depending on the situation

🔄 Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the eligible item (if applicable) and place a new order separately.

❌ Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled.

📭 Refused or Undeliverable Packages

If a package is returned to us because:

  • An incorrect shipping address was provided,
  • Delivery was refused, or
  • The package was unclaimed,

any refund issued may be reduced by the original shipping cost and any return shipping fees incurred.

⚠️ Fraud Prevention

To protect our customers and business, Scents Depot reserves the right to:

  • Decline returns that do not meet this policy.
  • Refuse refunds in cases of suspected fraud or abuse.
  • Request additional information before processing a return or refund.

📜 Policy Updates

We may update this Return & Refund Policy from time to time.

Any changes will become effective immediately upon being posted on this page.

📬 Contact Us

If you have any questions about returns or refunds, please contact us:

Scents Depot

📧 Email: help.scentsdepot@outlook.com

📍 Address: 149 Vaughns Gap Rd, Nashville, TN 37205